Return & Refund Policy
If you are not happy with your purchase, we will accept a return of an unused product within 14 days starting at the date the package arrived at the shipping address. Once we receive the returned item Ears of Elina will give a refund minus a restocking fee of €20 and excluding shipping as we are unable to refund the initial shipping cost of your order.
Returns are only accepted when messaged us beforehand through the Return form.
Please allow 1-2 weeks for your return to be processed.
Discounted, B-grade, surprise and custom order items are not eligible for a return.
Ears of Elina will not issue refunds for products purchased through other entities, such as distributors or retail partners.
Returned items must be delivered to us unused, in original packaging and in the condition they were received or may not be eligible for refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in return shipment, therefore we recommend an insured and trackable mail service.
We are unable to refund for a reason already stated in item description and Terms of Service.
We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery.
We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All items will be inspected on return.
Returns will only be refunded through the same method and account you paid with.